What Partners say about Knowledge

The Cooking Bus (1999

“John Lewis has a magazine for the whole company called The Gazette and the Chronicle newspapers for individual branches. Both titles share information on a wide range of topics for all Partners. There are no management secrets at John Lewis.”

School elections (1997)

“We always have a meeting before we open in the morning – that gets us all going and sets the agenda for the day. Then we have a 30 minutes training session at the end of the week to discuss issues together and look forward to the next week.”

“We spend a lot more time sharing information among ourselves than other retailers. If Partners are to feel they are part of the business, they have to know about the business.”

Conservation Project

“We get a tremendous amount of information about what’s happening at all levels of John Lewis. As a Partner, it’s my responsibility to be well informed – to read the Gazette or find out what happened at Branch Forum meetings.”